Handling Investor Complaints

Trinidad and Tobago Securities and Exchange Commission (“TTSEC”) is charged with reviewing and investigating all complaints and ‘tips’ received in relation to the securities industry, including, but not limited to, those made against Broker-dealers, Investment Advisers, Underwriters, Reporting Issuers and Self-Regulatory Organizations.

Over the period 2018/2019 the TTSEC received 14 complaints from investors. Some of these complaints are provided in the checklist diagram below.

Complaints to the TTSEC must be made in writing. If the alleged action suggests that any individual or institution has breached the Securities Act, 2012 (“the Act”) or has failed to execute its fiduciary duty to an investor, the TTSEC is mandated to conduct further inquiries into the matter. Accordingly, the reviews conducted by the TTSEC may result in the initiation of a formal investigation or enforcement action, if warranted.

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